Booking Terms and Conditions

MCL Height Safety will only regard bookings as confirmed upon receipt of full payment. Full payment must be made 7 days before the course start date. Failure to pay the course fee before the start date may result in you losing your place on the course.

Course Cancellation & Rescheduling Policy

At MCL Height Safety, we understand that schedules change. Because our courses require significant preparation and seat reservation, the following policies apply to all cancellations and transfers.

Important – How Refunds Are Processed: Due to system requirements, cancellation fees are charged as a separate transaction. Once the applicable cancellation fee has been successfully paid, MCL will issue a full refund of your original course booking.

How to Request a Change: Changes cannot be made online. All requests must be approved on a case-by-case basis by contacting our office:

• Email: contactus@mclheightsafety.com
• Phone: (888) 320-1184

Course cancellations fees:

• 15 or more business days’ notice prior to course start date – Full refund of course fee, an administration fee of 15% per person will be charged.
• 4 to 14 business days’ notice prior to course start date – A 30% administration fee will be charged as a cancellation fee.
• 3 business days or less notice prior to course start date – No refund is available.

Refunds are unavailable for candidates that cannot complete courses

Candidate Eligibility & Course Policies

• MCL Height Safety cannot accept bookings for courses involving exposure to height from candidates with medical constraints/conditions against working at height. A non-exhaustive list of such conditions is given below.
  1. Heart disease/chest pain
  2. High blood pressure
  3. Epilepsy, fits, blackouts
  4. Fear of heights / Vertigo
  5. Giddiness/difficulty with balance
  6. Impaired limb function
  7. Alcohol or drug dependence
  8. Psychiatric
• The individual or organization making the booking will have the responsibility to ensure that the candidates attending the course are free of any of the conditions described above or any other medical condition that could impair their ability on the training course to which they have subscribed.
• By submitting a course booking form and a self-certified medical form, the applicant asserts that the candidates are physically fit for the intended course.
• Candidates will be required to sign to confirm that they have met the pre-entry requirements and a statement of medical fitness for the course that they are attending. Candidates will not be accepted onto a course unless they can demonstrate evidence of compliance with the entry requirements for the course they are attending. If the candidates are unable to meet the pre-entry course requirements, then they may not be able to continue with the training without a refund.
• All courses require the candidates to be present for the whole of the course content. If candidates are late or have missed a day’s training then the candidate may not be able to start training or carry on training, this will be at the discretion of the training manager.
• If a candidate does not complete the course, then a refund of the course fee is not available.
• Abusive or threatening behavior towards staff, trainers or other candidates will not be tolerated and may result in you being asked to leave the premises/course.
• In the unlikely event that MCL Height Safety should be required to cancel a course e.g., due to trainer illness, MCL Height Safety will offer date options to rearrange the course at the earliest convenience or a refund. However, we will not be able to reimburse for any travel or accommodation bookings or other costs incurred by the customer.
• Training for work at height may involve physical exertion in conditions of exposure to height. It is essential that all candidates are physically fit and able to carry out the tasks expected of them without risk to themselves or others.
• If a course is held at a customer’s venue or a location of their choice, then MCL Height Safety will not be liable for costs incurred for any delay or disruption which may prevent successful completion of all elements of the training syllabus or if training cannot take place due to bad weather.